​​​​​​​At NorthWest Ohio Vision Center, we offer a warranty program that is unmatched by competitors. We want to make your lens buying process as effortless and stress-free as possible, and that includes a warranty program to guarantee comfort and security.

* Verification and adjustment of eye-wear purchased elsewhere will occur seperate charges

FRAME & LENS WARRANTY

90 Day Prescription Guarantee

• If for any reason you have difficulty seeing out of your new glasses purchased in our office we will be happy to re-evaluate your prescription and make any modifications as necessary.
• Any prescription changes within the first 90 days will be at no charge to the patient if eyewear is purchased from our office.

Frame Warranty

• If your frame breaks due to manufacturing defects, we will repair or replace your frame.
  • All Frames will have a 1-year warranty
• This does not include loss, theft or frame breakage outside of normal wearing conditions.
• Non-prescription sunglasses have a 90-day warranty for break-age only.
• Frame Selection
  • Frame selection is carefully done with each patient with their specific needs and styles in mind.
  • Prescription lenses are custom made for the frame the patient has selected; therefore the lenses are non-refundable

*Manufacturing of custom eyewear begins the day the glasses are ordered. Lens deposits are non-refundable if the order is canceled and production has begun.

Lens Warranty

• Our lens treatments have the hardest most durable surface protection available. However; any lens (including glass) can scratch or break.
• Replacement of Lenses
  • Plastic, polycarbonate, or glass lenses are limited to one replacement in one year.
  • Phoenix lenses with EX3 or Recharge will be replaced within two years for no extra fee.​​​​​​​
• Lens replacement must be the original prescription that was received in our office.

This warranty does not cover loss, theft, or hairline scratches that have no effect on vision.